By Victoria Onehi
The Nigerian Civil Aviation Authority has sanctioned Kenyan Airways on consumer protection-related infractions.
This was contained in a Press Statement issued by the Director of Public Affairs and Consumer Protection NCAA,Mr Michael Achimugu on Friday.
According to Achimugu, the infractions include right to care and failure to provide full disclosure of terms of carriage.
The statement reads in part:
“On the 7th of May, 2025, the NCAA conveyed a letter of sanction to the operator, Kenya Airways, over the cases of Gloria Omisore and two other passengers.
“The penalties are for consumer protection-related infractions including right to care, failure to provide full disclosure of terms of carriage, failure to respond to the Authority’s request, failure to process refund and compensation, and lost baggage.
“In addition to the fine in line with the NCAA Regulations 2023, the airline has seven days to pay the refunds and compensation of 1000 special drawing rights to the affected passengers.
“Failure to comply with the letter will attract stiffer penalties for the airline.”Achimugu said.
